Not Everyone Appreciates a “Good” Bug…

My 8-year-old daughter was taking a bath while I was getting her supper going.  All of a sudden there was a scream for help… I dropped what I was doing and ran to the bathroom…

“There’s a bug in here… Oh my God, I have to get out of here…”  she yelled.

“Where is it?  I will kill it,” I said.

“It crawled somewhere, I can’t see it anymore!  I gotta get out of here!  I am freezing… “ she exclaimed.

“There!  There it is,” she said pointing….

“Oh… “  I said, “that’s just a cricket.”

I scooped the poor creature in my hands… this was the first time I deliberately touched a bug… but I couldn’t kill him… I remembered hearing, when I was younger, that a cricket in your house meant “good luck”… I actually did not want to evict the poor fellow… but I did.

She had questions because of the reaction to the bug… Where did it come from?  How did it get in?  Unasked ones, like can I expect to see this creepy thing again?  Should I be afraid to get in the bath?  Can I ever trust the bathtub again?

Oh my goodness, that is a lot to take in… especially as I was wearing the “Customer Support” hat for this episode of life…

I did my best to educate her on crickets and assure her that the bug was now outside… but for a bit, I kept getting reports on how she was still nervous, shaking, why she screamed, etc…

I get that… from a customer/consumer view point…  validation of an issue… removal of the issue… more validations of trust… customer is good to go… as long as they feel like you Heard Them… Fixed Them… Understand Them… Want to keep them happy…

That’s what it is all about folks… serving the customers… the stakeholders… the team… the organization… the individuals… to the best of your ability…

 Crickets...  Maybe I appreciate this "bug", maybe I like finding it, but not everyone does...